Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, please contact bonjour@palaisrose.com for instructions.

Customers are responsible for return shipping costs. A $10 return shipping fee applies to all domestic returns. International return shipping fees vary depending on the destination and will be provided at the time of your return request. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, refund, or exchange.

Custom & Made-to-Order Items: Because our planner dashboards are custom-made to order specifically for each customer, all dashboards are final sale and are not eligible for returns, refunds, or exchanges. Please double-check your planner dimensions and size selection before ordering to ensure the perfect fit.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at bonjour@palaisrose.com.